This section lists various resources that are available for help with using Abaqus Unified FEA software, including technical software and systems support, training seminars, and documentation.
Both technical software support (for problems with creating a model or performing an analysis) and systems support (for installation, licensing, and hardware-related problems) for Abaqus are offered through a global network of support offices, as well as through our online support system. Regional contact information is accessible from the Locations page at www.3ds.com/simulia. The online support system is accessible from the Support page at www.3ds.com/simulia.
SIMULIA provides a knowledge database of answers and solutions to questions that we have answered, as well as guidelines on how to use Abaqus, SIMULIA Scenario Definition, Isight, and other SIMULIA products. The knowledge database is available from the Support page at www.3ds.com/simulia.
By using the online support system, you can also submit new requests for support. All support incidents are tracked. If you contact us by means outside the system to discuss an existing support problem and you know the support request number, please mention it so that we can query the database to see what the latest action has been.
Technical support engineers are available to assist in clarifying Abaqus features and checking errors by giving both general information on using Abaqus and information on its application to specific analyses. If you have concerns about an analysis, we suggest that you contact us at an early stage, since it is usually easier to solve problems at the beginning of a project rather than trying to correct an analysis at the end.
To access support, you can use the Support page at www.3ds.com/simulia or obtain support office contact information from the Locations page to request support.
Please have the following information ready before calling the technical software support hotline, and include it in any written contacts:
Your site identifier, which can be obtained by typing abaqus whereami at your system prompt (or by selecting HelpAbout Abaqus from the main menu bar in Abaqus/CAE or Abaqus/Viewer).
The release of Abaqus that are you using, which can also be obtained by typing abaqus whereami at your system prompt. In addition:
The release numbers for Abaqus/Standard, Abaqus/Explicit, and Abaqus/CFD are given at the top of the data (.dat) file.
The release numbers for Abaqus/CAE and Abaqus/Viewer can be found by selecting HelpAbout Abaqus from the main menu bar.
The release information for the Abaqus Interface for Moldflow and the Abaqus Interface for MSC.ADAMS are output to the screen.
The release information for Abaqus for CATIA V5 can be found by selecting HelpAbout Abaqus for CATIA V5 from the main menu bar in either of the Abaqus for CATIA V5 workbenches.
The type of computer on which you are running Abaqus.
The symptoms of any problems, including the exact error messages, if any.
Workarounds or tests that you have already tried.
When calling for support about a specific problem, any available Abaqus output files may be helpful in answering questions that the support engineer may ask you.
The support engineer will try to diagnose your problem from the model description and a description of the difficulties you are having. The more detailed information you provide, the easier it will be for the support engineer to understand and solve your problem.
If the support engineer cannot diagnose your problem from this information, you may be asked to supply the input data. The data can be attached to a support request in the online system. It can also be sent by means of e-mail, disc, or ftp.
If you are contacting us via telephone to discuss an existing problem, please give the receptionist the support engineer's name. If you are contacting us via e-mail, please include the support engineer's name at the top of any e-mail correspondence. If you are contacting us online (preferred for written communication), update the existing support request for the problem.
Systems support engineers can help you resolve issues related to the installation and running of Abaqus, including licensing difficulties, that are not covered by technical software support. Support is available from the Support page at www.3ds.com/simulia or from regional support offices. Regional contact information is available from the Locations page.
You should install Abaqus by carefully following the instructions in the Abaqus Installation and Licensing Guide. If you are able to complete the installation, please make sure that the product verification procedure was run successfully at the end of the installation procedure. Successful verification for licensed products would indicate that you can run these products on your computer; unsuccessful verification for licensed products indicates problems with the installation or licensing (or both). If you encounter problems with the installation, licensing, or verification, first review the instructions in the Abaqus Installation and Licensing Guide to ensure that they have been followed correctly. If this does not resolve the problems, consult the knowledge database for information about known installation problems. If this does not address your situation, please create a support request in the online system and describe your problem, including the output from abaqus info=support. If you call, mail, e-mail, or fax us about a problem (instead of communicating online), please provide the output from abaqus info=support. It is important that you provide as much information as possible about your problem: error messages from an unsuccessful analysis, output from the abaqus info=support command, etc.
Under the terms of the Academic Software License Agreement we do not provide support to users at academic institutions. Academic users can purchase a technical support account to coincide with their annual software lease. For more information, please contact your support office.
You can access online tutorials and technical content from the SIMULIA Learning Community at www.3ds.com/simulia. The community also hosts a question-and-answer area that enables the global community of users to share their expertise and learn how to leverage the latest features and enhancements available in the SIMULIA portfolio.
In addition, you can learn about SIMULIA’s product lines, download technology briefs on detailed application examples, and view webinars on-demand of SIMULIA solutions from the Resource Center page at www.3ds.com/simulia.
Many questions about Abaqus can also be answered by visiting www.3ds.com/simulia. The information includes:
Abaqus systems information and computer requirements
Abaqus performance data
Training seminar schedule
Customer conference papers
All support offices offer regularly scheduled public training classes. The courses are offered in a traditional classroom form and via the Web. We also provide training seminars at customer sites. All training classes and seminars include workshops to provide as much practical experience with Abaqus as possible. For a schedule and descriptions of available classes, see the Training page at www.3ds.com/simulia or call your support office.
The Introduction to Abaqus class covers basic modeling using Abaqus/CAE and linear and nonlinear applications, such as large deformation, plasticity, contact, and dynamics using Abaqus/Standard and Abaqus/Explicit.
Advanced classes cover topics of interest to customers with experience using Abaqus, such as engine analysis, metal forming, fracture mechanics, and heat transfer.
On-site training seminars can be one or more days in duration, depending on customer requirements. The training topics can include a combination of material from our introductory and advanced classes. Workshops allow customers to exercise Abaqus on their own computers.
Web-based classes are typically shorter in duration than their classroom counterparts. Both live and on-demand Web classes are available.
We welcome any suggestions for improvements to Abaqus software, the support program, or documentation. We will ensure that any enhancement requests you make are considered for future releases. If you wish to make a suggestion about the service or products, refer to www.3ds.com/simulia. Complaints should be made by contacting your support office or by visiting the Quality Assurance page at www.3ds.com/simulia.
The following user documentation is available from SIMULIA and can be installed in electronic format with an Abaqus installation. In addition, the documentation is available at the SIMULIA Learning Community at www.3ds.com/simulia.
For information about supplementary documentation for Abaqus add-on products and capabilities, see the knowledge database entry “Supplementary Abaqus documentation.”
Abaqus/CAE User's Guide: This guide includes detailed descriptions of how to use Abaqus/CAE for model generation, analysis, and results evaluation and visualization. Abaqus/Viewer users should refer to the information on the Visualization module in this guide.
Abaqus Analysis User's Guide: This guide contains a complete description of the elements, material models, procedures, input specifications, etc. It is the basic guide for Abaqus/Standard, Abaqus/Explicit, and Abaqus/CFD. Both input file usage and Abaqus/CAE usage information are provided in this guide.
Abaqus Example Problems Guide: This guide contains detailed examples designed to illustrate the approaches and decisions needed to perform meaningful linear and nonlinear analyses. Many of the examples are worked with several different element types, mesh densities, and other variations. Typical cases are large motion of an elastic-plastic pipe hitting a rigid wall; inelastic buckling collapse of a thin-walled elbow; explosive loading of an elastic, viscoplastic thin ring; consolidation under a footing; buckling of a composite shell with a hole; and deep drawing of a metal sheet. It is generally useful to look for relevant examples in this guide and to review them when embarking on a new class of problem.
Abaqus Benchmarks Guide: This guide contains benchmark problems and analyses used to evaluate the performance of Abaqus; the tests are multiple element tests of simple geometries or simplified versions of real problems. The NAFEMS benchmark problems are included in this guide.
Getting Started with Abaqus: Interactive Edition: This guide is a self-paced tutorial designed to help new users become familiar with using Abaqus/CAE to create solid, shell, and beam and truss models; Abaqus/Standard and Abaqus/Explicit to perform static, quasi-static, and dynamic stress analysis simulations; and Abaqus/CFD to model fluid flow. It contains a number of fully worked examples that provide practical guidelines for performing structural analyses with Abaqus. In addition, several comprehensive tutorials are provided to introduce users familiar with the Abaqus solver products to the Abaqus/CAE interface.
Getting Started with Abaqus: Keywords Edition: This guide is designed to help new users become familiar with the Abaqus input file syntax for static and dynamic stress analysis simulations. The Abaqus keyword interface is used to model examples similar to those included in Getting Started with Abaqus: Interactive Edition.
Using Abaqus Online Documentation: This guide contains instructions for navigating, viewing, and searching the Abaqus HTML and PDF documentation.
Abaqus Keywords Reference Guide: This guide contains a complete description of all the input options that are available in Abaqus/Standard, Abaqus/Explicit, and Abaqus/CFD.
Abaqus Theory Guide: This guide contains detailed, precise discussions of all theoretical aspects of Abaqus. It is written to be understood by users with an engineering background.
Abaqus Verification Guide: This guide contains basic test cases, providing verification of each individual program feature (procedures, output options, MPCs, etc.) against exact calculations and other published results. It may be useful to run these problems when learning to use a new capability. In addition, the supplied input data files provide good starting points to check the behavior of elements, materials, etc.
Abaqus User Subroutines Reference Guide: This guide contains a complete description of all the user subroutines available for use in Abaqus analyses. It also discusses the utility routines that can be used when writing user subroutines.
Abaqus Glossary: This guide defines technical terms as they apply to the Abaqus Unified FEA Product Suite.
Abaqus Release Notes: This guide contains brief descriptions of the new features available in the latest release of the Abaqus product line.
Abaqus Scripting User's Guide: This guide provides a description of the Abaqus Scripting Interface, which is an application programming interface (API) to the models and data used by Abaqus. The guide describes how commands can be used to create and analyze Abaqus/CAE models, to view the results of the analysis, and to automate repetitive tasks. It also contains information on using the Abaqus Scripting Interface or C++ as an API to the output database.
Abaqus Scripting Reference Guide: This guide provides a command reference that lists the syntax of each command in the Abaqus Scripting Interface.
Abaqus GUI Toolkit User's Guide: This guide provides a description of the Abaqus GUI Toolkit, which allows you to customize the Abaqus/CAE Graphical User Interface by creating your own dialog boxes, GUI modules, and even applications. The guide explains how to use the components of the toolkit by providing snippets of example code.
Abaqus GUI Toolkit Reference Guide: This guide provides a complete listing of the Abaqus GUI Toolkit programming interface, but it does not describe how to use the toolkit. For an explanation of how to use the Abaqus GUI Toolkit, see the Abaqus GUI Toolkit User's Guide.
Abaqus Interface for Moldflow User's Guide: This guide describes how to use the Abaqus Interface for Moldflow, which creates a partial Abaqus input file by translating results from a Moldflow polymer processing simulation.
Abaqus Installation and Licensing Guide: This guide describes how to install Abaqus and how to configure the installation for particular circumstances.
In addition to the user documentation, the Quality Assurance Plan is available from SIMULIA. This document describes the QA procedures followed by Dassault Systèmes Simulia Corp. It is a controlled document, provided to customers who subscribe to the Quality Monitoring Service. Contact your support office for information.